Staff morale was low amongst our reception team and sickness rates were very high. We wanted to understand more about how our staff were feeling and what could be done to improve the situation. Bec’s assessment of staff wellbeing provided much needed insights into what we needed to do to make the team feel happier at work.

One of the biggest factors having a negative impact on the receptionist’s wellbeing was having to deal with aggressive and emotionally challenging customers. Bec created a bespoke training programme for our team that focused on helping them to deliver exceptional customer service without impacting their personal wellbeing.

The team loved the training which was delivered at our practice. The training was well tuned to our business and staff felt it provided them with an opportunity to regroup and see the positives in themselves and the important work they do.

The training focused on how to listen effectively and non-judgmentally to customers as well as actionable ways for staff to look after their day-to-day wellbeing at work, both as individuals and as a team.
As a result of Bec’s assessment and training staff morale is much improved and sickness rates have dramatically decreased. Staff are more positive at work and this has had a huge impact throughout the business.

Bec created a wellbeing presentation for our new year wellbeing series to help our members feel encouraged to set realistic wellness goals for 2023.

Bec shared tips and tricks for how members could set wellbeing goals that motivated them. She also gave great personal examples of when she had used the steps to create her own goals which was so useful.
Bec also engaged members with a live coaching session which was a great way to get members involved in suggesting goals and motivating one another.

Almost 300 members of staff attended the presentation and we received incredibly positive feedback. Staff who were unable to attend immediately made requests for access to the recording.

Bec is a passionate and enthusiastic speaker who has a real passion for helping people make positive changes in their lives. She has run a few wellbeing sessions for our organisation which we’ve had such positive feedback for.

Bec created a bespoke wellbeing workshop called ‘One in a Million’ because we wanted to show our appreciation and do something positive to support the wellbeing of our Family Support Practitioners.

Bec delivered an engaging, fun workshop, and the wellbeing tips shared were very practical and achievable. We’re looking forward to working with Bec again soon.